Customer Care
Frequently Asked Questions
Promotion code CYBERWEEK applies to eligible merchandise only, cannot be applied to past purchases nor combined with any other offer, and does not have any cash value. Offer is valid from 12pm ET on 11/25/2024 through 3am ET on 12/3/2024. Gift cards & boots are excluded from the promotion. Only one promotion code can be used per checkout. Markdown styles are considered final sale & cannot be returned.
Ramy Brook
980 Madison Avenue
New York, NY 10075
Call the Store Team: 1.646.422.1177
Call or Text the Shopping Concierge: 1.646.300.3226
Hours: Mon-Sat 10a to 6p EST // Sun 12p to 6p EST, excluding major holidays
Ramy Brook
44 Main Street
Southampton, NY 11968
Call or Text the Shopping Concierge: 1.631.381.5879
Hours: Mon-Sat 10a to 6p EST // Sun 11a to 5p EST, excluding major holidays
We accept all major credit cards, Apple Pay, PayPal, and Afterpay.
Apple Pay
You can opt to pay with Apple Pay. When selecting this option on the product page or at checkout, simply follow the prompts on your Apple device to complete the transaction. Be sure to select the intended credit card, shipping address, and billing address since we cannot modify these details after your order is submitted.
PayPal
You can choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to complete your purchase before returning to Ramy Brook.
Afterpay
We offer the option to pay in four interest-free installments with Afterpay. Please note that:
You’ll be redirected to Afterpay to complete your purchase and they’ll be in touch when your payments are due Afterpay will perform a soft search with a credit reference agency. This will not affect your credit rating
For more information, click here
We invite customers to stay up-to-date with the latest Ramy Brook trends, parties, and promotions by subscribing to our newsletter and SMS program. We offer a 15% off welcome code to new newsletter subscribers and a $100 credit to new SMS subscribers. Every new subscriber is eligible to receive both benefits. However, these promotional codes cannot be used for the same order and only apply to full price styles. The $100 credit only applies to orders of $350 or more. Accessories and shoes are excluded from both promotional codes. If you have not received your SMS code, you can text "PARTYMORE" to 50132.
Pre-orders will be charged upon submission to secure the availability of your selected items. The estimated ship date will be noted on both the product page and in your cart at checkout; however, this date is subject to change. If any delays occur, we will promptly notify you with updated information. If you need to cancel your order, please reach out to our Client Care team as soon as possible. While we will do our best to assist, cancellations may not be possible once the order has been processed.
The availability of items added to your cart or saved to your wishlist is not guaranteed and they may stock out before you complete your purchase. Items saved in both places that remain in-stock may also disappear unless you are logged into your Ramy Brook Account, which can be created here.
You can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits:
- Track your orders and review past purchases
- Add pieces you love or missed out on to your Wishlist
- Save your address so you can shop even quicker in future
If you‘ve forgotten your password, request a link to reset it or follow the ‘Forgot Password’ link on the ‘Sign In’ page.
If you need to redeem a Gift Card, please contact our Customer Care team for help with placing your order.
Yes, our NYC Flagship at 980 Madison Avenue accepts electronic gift cards.
We offer a price adjustment on items purchased up to seven days prior to the start of a sale as long as the style/size/color are in stock, the items are not final sale, and another code was not already applied.
Currently, we do not offer order cancellations unless a style is marked as pre-order. Our warehouse starts fulfilling orders once they are placed. Please visit our Returns Center and enjoy an easy, complimentary returns process since we cannot modify orders once they are prepared for shipment.
We’re always looking for new websites to join our affiliate program. If you love Ramy Brook and want to refer your customers to us, let’s get acquainted!
We look forward to partnering with you! Ready to get started? Apply below to be considered.
You will be able to enter a promo code in the "Discount Code or Gift Card" field at checkout. Every new subscriber is eligible to receive both benefits. However, these promotional codes cannot be used for the same order and only apply to full price styles. The $100 credit only applies to orders of $350 or more. Accessories are excluded from both promotional codes.