SHOPPING ONLINE The Ramy Brook collection is produced in New York City. Many items are cut to order, and orders are shipped within four weeks. We will contact you via email if there is a problem fulfilling your order.
RETURNS AND EXCHANGES We gladly accept returns on full price merchandise within 10 days of receipt. There are no returns on Sale merchandise. Merchandise must be returned in the same condition as it was sent, unused, with all original tags intact and affixed on them. Merchandise in any other condition will be returned to you at your expense. All returns must be accompanied by a printout of the receipt or the order number. All returns should be sent to: Ramybrook.com Returns Department Ramy Brook LLC 231 West 39th Street New York, NY 10018 Shipping charges will be reimbursed by Ramybrook.com ONLY in the event the merchandise sent was defective, damaged or incorrect. Please make sure to inspect all items prior to removing the tags as we cannot accept returns without the original tags still in place. Ramybrook.com retains the right to refund these charges at their discretion. Once we have received your return, your credit card will be refunded within 5 business days. We will send you an email confirmation once this is complete. Please allow an additional 2 to 3 business days for the credit to appear on your statement. Exchange and return policies are subject to change without notice.
CONTENT: Ramybrook.com makes every attempt to be as accurate as possible in its content and product descriptions, but we do not guarantee that they are complete and/or error free. If an item is misrepresented in any way, you can return the item (in accordance with our return policy) in its unused/unworn state without incurring any additional charges.
ITEM AVAILABILITY: Ramybrook.com makes every attempt to present the most up to date inventory levels on our website. Unfortunately, for hot selling or low inventory items, we may be unable to fulfill customer requests. If this occurs, we will promptly email you regarding availability of that item.
PRICING: Ramybrook.com cannot guarantee that there are not any mispriced items on our site. In the event that you have ordered a mispriced item, we will contact you before processing your order, at which point you have the option of canceling.
OTHER INFORMATION: Ramybrook.com reserves the right to terminate accounts, remove or edit content, or cancel orders at our own discretion. All materials, graphics, images, videos, and content on the site are owned solely by Ramybrook.com and may not be used or reproduced by anyone for any purpose. Ramybrook.com does not make any guarantees or warranties of any kind as to the operation of this site, its content, or its products. Ramybrook.com will not be responsible for any damages of any kind arising from the use of this site or from its materials, graphics, images, videos and content. You agree that your use of this site is done at your sole risk.